FAQs for Digital Museum Membership Cards
Here you will find answers to our most commonly asked questions regarding membership. If you don’t find your question, please contact our Membership Office at 770-387-8613.
Q. What are digital membership cards?
A. Booth Museum now offers digital membership cards, which can be downloaded and saved to your smartphone. Going digital means you never have to worry about forgetting your membership card. After joining or renewing your Booth Museum membership, you will receive an email within a week with a link to download your card.
Q. How do I add the membership card to my iPhone?
A. Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Apple Wallet at any time.
Q. How do I add the membership card to my Android phone?
A. Android users need to download Wallet Passes from Google Play. After you have the app, access the membership email from your smartphone and click “Download,” and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
Q. I have downloaded my card but I can’t find it.
A. If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card and scroll through any cards that are already downloaded. If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.
Q. Will I still need to show my Photo ID with my digital card?
A. Yes. Your safety is very important to us, and we want to ensure that no one else is using your membership benefits.
Q. My name is spelled wrong/membership level is incorrect.
A. Please contact the Member Department at email@example.com or 770-387-8613 and we would be happy to make the correction.
Q. I don’t have a mobile phone, what can I do?
A. Please contact the Member Department at firstname.lastname@example.org or 770-387-8613 to request a physical card.
Q. I’d prefer not to use this digital membership card, what should I do?
A. Please contact the Member Department at email@example.com or 770-387-8613 to request a physical card. Your physical membership card is still valid through the renewal date of your membership.